about our customer service

Our goal at NYET Jewelry is to make your shopping experience one to remember. Whether you purchase in person or online, we want you to be 100% happy! 

Angela ★★★★★ “So Happy with my Concho bracelet!  Perfect fit and love the color! I was hesitant to order after I saw it was sold out (thought it might take a few months) but with your quick customer service I didn’t have to wait long at all. So Glad I went ahead with my order! Thanks ever so much! 

Joanne W. ★★★★★ Superior Customer Service 'I purchased a custom leather belt three years ago. My buckle was damaged and Delphine fixed it free of charge. She has added some new special touches to my belt at no cost to me. She is great and I LOVE all her leather products. Her pieces last forever and if you have a problem with any piece you purchase from her she will make sure that you are completely satisfied.'

Lisa S. ★★★★★ The bracelet arrived today - beautiful color! 'Between the one I purchased at the show and this one, I will wear daily.  And I have no doubt I will purchase another one soon! Thanks again - your customer service is excellent.'

Jim G. ★★★★★ “Thank you Delphine. I appreciate the special service.” 

Karla M.★★★★★ 'Two years ago at the Chicago Goald Coast Art Fest, my now husband bought me a similar bracelet in red. Since then it had broken twice and since then Delphine has fixed it, and now for good. My bracelet is on my wrist like a deadbolt. And not only that, she engraved my husband's and I first initials on it. I love it. Thanks Delphine for understanding how much this bracelet meant for me and for handling my dilemma quite professionally and timely.'

Jeanine, MD ★★★★★ 'Just ordered some things from your awesome collection. Have to tell you your website is the bomb. SO easy to navigate and place a friendly order. Very fast. The best!!'

Jeffrey, IL ★★★★★ '{...} I dug how you really pay attention to details like all the packaging, how it matches the colors on the cards and the storage bag -- class-act!'

Leslie, IL ★★★★★ 'I was so excited to come home to the package containing my new bracelets!  Wonderfully packaged with handwritten note and keychain!  Thank you so much I love both of my pieces and they fit me perfectly!  I truly appreciate the personalized service and although this was a gift, I will definitely be shopping again in the near future!'

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RECENT CUSTOMER FEEDBACK

Magic of the leather cuff - 'I just wanted to let you know how your jewelry has personally impacted me and my family. I purchased the blue leather cuff for my mom for Mother's Day.  I held onto the cuff until I went home to visit, which was this past week. My mom was recently diagnosed with cancer (last week), and when I presented her your cuff she was so moved and said that it made her feel like a warrior. She is going to wear if during all of her treatments because it makes her feel strong and positive. Thought I would pass the story back to you since you created this gift. Thanks for what you do!’ - Celeste

'I just wanted to let you know my husband bought me a wrap bracelet with a metal horse face on it about a couple of years ago at a art fair downtown Chicago, and every  time I wear it at work, the customers just love it and I receive a lot of compliments. You're an amazing artist....Thank you.' - Elena

'I wore my bracelet the whole time I was in Canada. I have many pieces of jewelry but never have I been complimented more than the bracelet you made me. It started many conversations and made me feel comfortable in the world I left behind. Thank you for this.’ - Julie UK/BHS

‘He saw mine and wanted it so I got one for him. Thanks.’ - Lance, IL

‘Your work is just fantastic ...everyone was talking about it.’ - Barbara, FL

'I thought I would let you know my son loved the belt. He had been looking at a belt buckle on Amazon. He was thrilled. Thank you again for the wonderful work.' - Liz 

'I received my order today. My wife is thrilled! She loved everything right down to the shipping envelope! Thanks!' - Barry

'The bracelets arrived today safe and well. They look fantastic ! Thank you so much.' - Geoff

‘Looking forward to showing them off to all our horsey friends!’ - Holly, NY

‘OMG I absolutely love it. You are seriously soooooo freaking talented.’ - Andrew, IL

'I LOVE the bracelet you made for me. The size is perfect and the bracelet looks great ! Thank you sooooo much.'- Simeon 

'The cuff is GORGEOUS!!! Thank you so much! I cannot wait to wear it!! Thank you soooo much for the very cool gift you included with the order! I love the bracelet flask; it is so cool!!' - Mary Lisa

As always, enjoy free shipping on all orders over 100 dollars.